Return & Refunds Policy
Welcome to LionKingShirt! We are delighted to have you here and are committed to providing you with the best shopping experience possible. Our collection features unique and captivating designs that will bring joy to your life. Your satisfaction is our utmost priority, which is why we kindly request that you carefully review our cancellation and refund policies. By doing so, we can minimize the chances of any disagreements occurring in our future transactions. Thank you for your understanding and cooperation.
Note:
- We will respond to emails within 6-24 hours on weekdays (except weekends and holidays).
- After a successful order placement, we will immediately send an email to confirm the order details. Customers need to read that email to check the order information again, to ensure that all order details are accurate and clear. This helps us ship items quickly and avoid unreasonable complaints.
- Customer addresses need to include a specific house number. Many customers have not provided a house number, and we are unable to ship orders in these cases.
Canceling/ Changing Orders Information
(Note: This policy is NOT applicable to customers using discount codes or participating in promotional programs)
- If you wish to cancel your order, please do so within 8 hours of placing the order. Once this timeframe has passed, the item will be in production and cannot be halted.
- Please note it is NOT possible to cancel part of your order.
- If you have any questions or require further assistance, please do not hesitate to email us at cs@lionkingshirt.com. We are here to help with any concerns you may have.
Refund Conditions
Our refund policy is as follows:
- We will refund you within 8 hours if you cancel the order before production begins. Please note that this policy does NOT apply to customers using discount codes or participating in promotional programs.
- We will refund or resend you a free replacement of the same type if the product you receive is defective, misdescribed, or does not match the size, color, or design image specified in your order. This policy is valid for seven days from the date you receive the product.
Note: Please be aware that the advertising image on our website may vary slightly by approximately 10% from the actual product due to differences in lighting and color on the shirt. We appreciate your understanding.
Refunds NOT Accepted In the Following Cases
- If the request to cancel the order has passed the 8-hour timeframe and the item is already in production.
- If the information or delivery address provided is incorrect and as a result, the actual customer does not receive the order.
However, we encourage you to contact us directly if you have any concerns or require more assistance. We are always committed to finding solutions and supporting each other.
Delay or Missing Refunds
If there are any delays or issues with the refund process, please note that the time it takes to receive a refund depends on each bank and credit card company. If you experience any delays, we recommend reaching out to them directly to resolve the matter.
At Lion King Shirt, our aim is to provide you with the best products and a seamless purchasing experience. We strive to avoid any unnecessary disputes or discomfort between us. In the event of a disagreement, we kindly request that you remain calm and approach the situation with a spirit of goodwill. Together, we can work towards finding a resolution that satisfies both parties, ensuring mutual happiness. We are always here to support you, so please don't hesitate to contact us via email at cs@lionkingshirt.com.
Updated: 03-OCt-2024