Ivana Lopez

Ivana Lopez is a veteran customer service representative in the POD industry. She has over 10 years of experience in customer service, including 7 years working specifically in POD. She has worked on numerous POD projects, including products such as T-shirts, canvases, mugs, and more, covering a variety of design themes such as pets, family, and religion. Thus, she understands the issues that POD customers frequently encounter and has experience with case studies to resolve customer complaints in the most satisfactory way.

With the principle that customer satisfaction is always the top priority in after-sales service, Ivana consistently strives to provide solutions that offer the best shopping experience for customers.

Highlight

Bachelor's in Business Administration from Southern New Hampshire University
Master of Science in Integrated Marketing Communications at Northwestern University
Customer Service Staff at Etsy, Tee Spring, Shopify,...

Experience:

From 2014-2016, customer service staff at Tee Spring, Resolve customer account inquiries and payment issues.

From 2016-2019, customer service staff at Shopify, Resolve questions related to customer order processing

From 2019 - 2023, customer service staff at Etsy, Resolve copyright issues and answer design questions from sellers

A Word From Ivana Lopez

In an increasingly competitive business environment, customer service during and after sales is one of the key factors in creating a competitive advantage for a business. Therefore, I understand that the role of a customer service representative within a business is crucial and significantly impacts whether customers decide to return and favor the company's brand.

I always strive and persist in addressing customer inquiries and complaints to ensure customer rights and satisfaction, while also protecting the company's revenue.

With over 10 years of experience in customer service, including 7 years in the POD industry, I am confident in my ability to excel in this role and provide customers with the most satisfying shopping experience.

EXPERTISE:Customer Service

EDUCATION:Bachelor's in Business Administration from Southern New Hampshire University.

LOCATION:Buffalo, New York

TITLE:Customer Service Expert

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